All proofs for custom logos must have signed approval before printing. Lead time for order processing begins once sign off is received.
Vector EPS files are preferred to match corporate colors and ensure the highest possible print quality. PDF or TIFF formats at a minimum of 300 DPI will be accepted. Web images or animated GIFs will not be accepted. PLEASE NOTE: WE WILL NOT ACCEPT ANY MICROSOFT OFFICE SUITE DOCUMENTS WITH ARTWORK PASTED INTO THEM.
Setup fee is billed with the first order. Once logo proof is approved and printed, the customer is responsible for the cost of any unused custom labels. Artwork, typeset or cleanup completed by In-Room Plus will be billed at $75.00 per hour. There is no charge for changes on the initial proof.
Send Artwork To:
Credit / Damage
To receive credit for products damaged in shipping, the shipper (i.e. UPS) should be informed upon receipt of the products. In-Room Plus must be notified within two (2) days from the receipt of the product so we can facilitate a claim with the shipping company. In-Room Plus, Inc. is not responsible for spoilage or damage as a result of improper storage, mishandling or neglect by the customer. All products are shipped with full consideration of the shelf life.
HEAT SENSITIVE CANDIES
Heat sensitive candies are shipped air freight during summer months when the temperature is high enough to affect the candy quality. In-Room Plus will pay the ground portion of the freight for customers under the terms of their Frequent Buyer Program. Please keep this in mind as it will affect your costs on those items. All heat sensitive products are noted in the catalog.
Minimum Order is $100.00. Orders under $100.00 will be charged a $10.00 service fee.
Net 30. Invoices must be paid in US Funds within 30 days of invoice date. Invoice payments postmarked and/or received within 30 days of invoice date are considered paid in term. If any invoices become past due, future orders will be placed on credit hold until account is made current. Customers with invoices 60 days beyond terms will be placed on COD. We accept MasterCard, Visa and American Express. For our international customers, we require payment in advance. To show our appreciation, we will ship to any continental US freight forwarder for free with participation in the Frequent Buyer Program.
In-Room Plus will not accept returns unless notified by the customer and approved by In-Room Plus. Unauthorized returns will not be accepted. Returns must be made within five (5) days of receipt of products. Returns are subject to a 25% restocking fee plus shipping.
FOB Buffalo, NY. Free freight under Frequent Buyer Program terms with $400.00 minimum order. Ask about discounts and minimums if you are on the Avendra or Starwood Hotels program.