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F.A.Q.

If you have any inquiries or questions be sure to call us toll free at 800.875.5398 or email us at sales@inroomplus.com.

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Is there a minimum order requirement?
The minimum order is $100.00. Orders under $100.00 will be charged a $10.00 service fee.
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Where does In-Room Plus deliver?
We deliver anywhere in the world! We are experts at domestic and international shipping.
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How do I add my logo to In-Room Plus items?
Send us your logo and we’ll make it happen! Custom logo label and screenprinted options are available. Vector ESP files are preferred to match corporate colors and insure the highest possible print quality. PDF or TIFF formats at a minimum of 300 DPI will be accepted.
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How do I move forward with ordering custom logo items?
Once we receive your logo in the required format, we will provide a proof with your custom label options.
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Are there additional charges for artwork/logo set up?
There are no set-up fees or additional charges for customized products if you are on a program.
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Do you offer bilingual labels?
At In-Room Plus, we speak your language! We ship all over the world. Whatever language you need your labels customized in, In-Room Plus can make it happen.
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Do you offer anything besides minibar amenities?
Absolutely! We provide products for just about anything.
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What is the shelf life for your products?
You can find the shelf life information for each product here, or on page 35 of our product catalog.
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Can I receive product samples?
Yes, we offer samples of our products, even customized samples with your logo! There are some restrictions; inquire with your sales representative to request samples today!
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Do you offer any discount program?
Of course, we value loyalty. Ask us what discounts you qualify for.
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What are In-Room Plus’s shipping terms?
F.O.B. Buffalo, NY. Free freight is eligible under frequent buyer program terms with a $400.00 minimum order.
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What is the lead times for orders?
For first time orders, we ask for a 2 week lead time. Any recurring orders will be shipped within 72 hours of receipt. We offer rush options too, just ask! *Some restrictions apply
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Does In-Room Plus accept returns on orders?
In-Room Plus will not accept returns unless notified by the customer and approved by In-Room Plus. Unauthorized returns will not be accepted. Returns must be made within 10 days of receipt or the products, they will otherwise not be accepted. Returns are subject to a 25% restocking fee, plus shipping.
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What if my order is damaged?
If you receive damaged goods in shipping please notify the freight company upon delivery and send us a photo right away. In-Room Plus is not responsible for spoilage or damage as a result of improper storage, mishandling, or neglect by the customer.
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How do I properly store my minibar items?
Proper storage conditions ensure quality product. Keep all inventory in a cool, dry place and avoid condensation.
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How are heat sensitive products cared for during the warmer months?
Heat-sensitive candies are shipped air freight during warmer months when the temperature is high enough to affect the candy quality. In-Room Plus will pay the ground portion of the freight for customers under the terms of their frequent buyer program. The balance of the freight will be the customer’s responsibility.
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Is there a stocking/inventory agreement for custom printed items?
In-Room Plus is happy to pay upfront and stock screenprinted bags or shakers for you. The maximum amount of product on hand will be 1,000. If you haven’t purchased the screen printed items in 90 days, we will bill you for any remaining stock (bags in stock @ $0.50 per bag and cocktail shakers @ $1.25 per shaker). If you plan to make product changes, we will be happy to plan the inventory phase out with you so no packaging costs are incurred.
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What are In-Room Plus’ payment terms?
Net 30. Invoices must be paid in U.S. funds within 30 days of invoice date. If any invoices become past due, future orders will be placed on credit hold until the account is made current. We accept Mastercard, Visa, American Express, wire transfer, check, pcard, or ACH.

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