Look, we think we make it pretty easy to put together an awesome customized minibar for your property. We can take the reigns and simplify the process, but in case you have questions about the nitty-gritty, we put together this Frequently Asked Questions guide for you:
Customization
Do you charge extra for customization?
Short answer: No! There are no set-up fees or additional charges for customized labels. Pricing you see listed in our catalog and on our website is the same price whether you customize your snacks with branding or not.
How do I move forward with a custom order?
Once we receive your high quality logo, we will provide you with a proof of your custom label options. Or, our team can send you some customized samples with your logo so you can taste and try our delicious snacks!
Shipping
Do you charge for shipping?
Yes. Shipping rates are usually about 10-15% the cost of goods. In the hotter months (April-November), our Heat Sensitive Shipping policy goes into effect, and we charge an additional $10.00 per insulated box with ice packs to keep your product from melting.
What is the lead time for our first order?
For first time orders, we ask for a two week lead time. Recurring orders will be shipped within 3 business days from receipt. We offer rush options too, just ask us
*Some restrictions apply
How do I Track My Order?
Your UPS, FedEx, or Pallet tracking can be found at the bottom of your In-Room Plus Invoice. Tracking your shipment through the carrier will show you the most up-to-date information on your delivery's whereabouts.
Ordering
How do I place an order?
You can place your order by emailing your order to sales@inroomplus.com or you can call to place your order at 716-838-9433. Let us know what container you're looking to order, what product fill you want in it, and how many cases!
Invoicing
How do I pay my invoice?
We offer 30-day terms with an approved credit application. Payments can also be made by ACH or credit card. Just email hello@inroomplus.com to get set up in our secure payment portal.
I need an invoice emailed to me. What do I do?
If you need any open invoices emailed to you, you can email hello@inroomplus.com with your name, property name, and best email address to send it to and we’ll email it over right away!
Products
Do you offer anything besides minibar amenities?
Absolutely! We provide products for just about anything. Have an idea? We are your branding and sourcing experts here to bring that idea to fruition. From custom curated gift boxes, retail, giveaways, corporate gifts, and more!
What is the shelf life for your products?
You can find the shelf life of all of our products at inroomplus.com/shelflife. All of our products range from 6-12 months and we guarantee your product will be delivered fresh every time!
For more FAQs, visit our Resources page. For any other questions, minibar hopes or amenity dreams, shoot us an email at hello@inroomplus.com. We can’t wait to hear from you!
